What to do if your LG washing machine shows DE error?

LG washing machines are highly reliable. Most often, they perform their functions flawlessly throughout the entire operational period.

However, even the best quality equipment can fail. To make it easier for the user to understand what exactly happened to the device, the manufacturer took care of coding the main faults.

If the equipment breaks down, a certain message lights up on the screen. The article will talk about what the DE error means in an LG washing machine, how to correctly decipher it and fix it.

What does the code that the LG washing machine produces mean?

The DE error is one of the most common. Many owners of LV washing machines encounter it. It can appear at any time:

• during washing;
• when rinsing;
• during the spin cycle.

When I try to restart the program, the error occurs again.
In this case, the door of the device is not blocked. Sometimes the error is coded with the letters dE1, dE2 or DOOR. Not all LG washing machines are equipped with a display. If it is not there, then the DE error will be indicated by the simultaneous flickering of all indicators: temperature, wash and rinse.

What it is? Error DE stands for door lock. It means that the hatch is not fixed , which means that the device cannot continue to operate.

What to do if you have this problem

Errors that are recorded by a washing machine can be divided into three main types:

1. In rare cases, it may happen that the error simply stops appearing over time. It turns out that it went away on its own.
2. In this situation, the user makes certain efforts, after which the machine becomes operational.
3. This category refers to the most complex cases. You have to invite a specialist. He will decide how to fix the breakdown, make repairs and fix the car, but the cost of repairs will be quite high.

Therefore, a reasonable course of action would be for the user to first do everything he can, and if that doesn’t work, contact the wizard.

If the display shows DE, you need to check for the possible presence of small objects that prevent closing. These could be torn pieces of clothing or buttons. It is also possible that small items, such as coins, were left in the pockets of clothes intended to be washed.

With almost any error code, there is a small chance that it is a system failure.

To check this version when it issues DE, you need to unplug the washing machine and wait a while. Before turning off, you need to close the hatch more tightly. Usually the wait is from 10 to 20 minutes.

After this, the machine is plugged back into the network. The hatch must be closed tightly.

If the diagnostic system failure message no longer appears, it can be assumed that it was an accidental failure.

It is advisable to repeat this procedure several times with a break of 10 - 15 minutes.

If the attempt does not produce results, it is necessary to perform the diagnostic procedure for the situation when error code DE is issued, developed by LG specialists:

1. You need to see how much the parts have worn out. To do this, you need to inspect both the hatch closing mechanism and the hinges to which it is attached.
2. In some cases, wear on the hinges leads to misalignment of the hatch. To correct the situation, it will be enough to tighten them up.
3. One of the common causes of the error when DE is on is a broken handle that is used to close the hatch.
4. The check begins with inspecting the hatch cover and determining the serviceability of the locking hook. In order to make sure it works, you need to move your finger a lot. The hook is usually made of plastic or an alloy called silumin. If it is broken, it cannot be repaired. To replace it, you will have to buy a complete locking mechanism.
5. If no malfunction is found, you need to check the mating part of the locking mechanism. It needs to be disconnected from the machine. In order to do this, you need to unscrew the two screws that hold this part.
6. Now we pull out the locking device, making sure that the sensor is still connected to the control controller. Now turn on the washing machine. On the narrow part of this device you can easily see the contact. It needs to be closed.
7. Let's see if the diagnostic system gives this error. If this is not the case, we check whether it is possible to set the washing mode in this situation. If this is possible, the conclusion is that the hatch locking device is faulty and needs to be repaired or replaced.

If this procedure shows that the lock is working properly, you need to continue the diagnostic procedure. This suggests that the cause of the failure is faulty electronics. To check this, do the following:

1. First you need to remove the plastic cover. To do this, you need to pry off the plastic clips that hold it with a screwdriver.
2. Now you need to disconnect the electronic unit. To do this, you need to unscrew the screws that hold it in place.
3. The block consists of two parts. One of them, which is larger, includes an information display. The other, smaller one, controls the startup and shutdown of the machine. We need a second board.
4. We simply disconnect the large board and put it aside.
5. Now we have to carefully inspect the remaining board. In this case, you need to look for possible mechanical or other damage to it.
6. If the board appears to be in good working order and there is no damage, then all that remains is to contact a specialist.

One of the characteristic signs of damage to the control board is a burning smell.

It is also possible that the wires connecting the sensor to the control board may be damaged.

What are the reasons and how to fix the problem?

When the DE error appears on the display, you need to look for the reasons for its occurrence. They can be varied. How to fix the problem directly depends on what caused the problem.

Drum overloaded

If too much laundry is placed in the drum, the door will not be able to close due to mechanical obstruction.

It is easy to fix this problem yourself . It is enough to remove some of the laundry so that the hatch can close freely.

Overloading a washing machine is dangerous not only due to problems with the hatch door. It can cause more serious damage: drum imbalance, bearing wear, and more. All this requires expensive repairs.

Mechanical obstruction

This reason is one of the most common. Sometimes the hatch cannot be closed because there is something between the rubber coupling and the door .

To deal with the problem, you need to inspect the cuff and the lock hole. It may contain the most unexpected item, for example, chewing gum that a child placed there while playing. After removing the obstacle, the wash is started.

Skewed hinges

The hinges may be in the wrong position if the washing machine is overloaded. If the door is skewed, the tongue does not fit into the lock hole, which is why it does not close.

To identify the problem, you need to inspect the hinges. If they are found to be distorted, the door should be adjusted by tightening the bolts.

Control module malfunction

Sometimes the DE error appears due to a malfunction of the control module. You can deal with the problem by rebooting the device . To do this, unplug the cord from the outlet and leave the device turned off for 10-20 minutes. Then the machine is plugged back into the network. If the reason was a system failure, the error will disappear.

Broken hatch locking device

If the UBL fails, the DE error will appear on the screen. In this case, the machine door will not be locked, but the lock indicator may light up.

It will not be possible to repair the UBL . Most often, a part needs to be replaced. You can do it yourself, but you will have to disassemble the device body.

The control unit is broken

If the error is displayed during the washing or rinsing process, and when the appliance is restarted it appears again, the reason lies in a malfunction of the control unit.

An indirect signal of its breakdown is the smell of burning . The lock indicator on the front panel of the device may also light up.

Most often, the DE error appears when the relay responsible for locking the door burns out on the control unit. If this is the only fault, it can be eliminated by soldering the burnt tracks or contacts.

You can do this yourself only if the person has experience working with electronics.

The hatch handle is broken

If you cannot close the door and the DE error appears when you start the program, this indicates a broken handle . In this case, the lock icon on the body of the LG washing machine may light up. Most often, a broken handle cannot be repaired. It will have to be replaced. Read how to do this here.

Broken hatch hinge

In addition to the error code, an open door indicates a broken hinge. If the damage is serious, it is noticeable at first glance. In such a situation, adjustment will not be able to correct the situation. A broken hinge requires replacement.

Broken wires in the UBL circuit

If all the parts are in working order, but the door does not close, and the DE error continues to appear on the screen, the problem may lie in the wires or contacts of the UBL . They can fray due to vibrations during operation of the washing machine. Sometimes the contacts oxidize and burn out.

It is quite difficult to detect this malfunction on your own, since you will have to disassemble the washing machine and sequentially check all the parts.

How to fix

If the LV machine generates a DE error and during the diagnostic process you were able to determine what caused it, you can try to fix the problem yourself, but only if you understand mechanics and electronics:

1. When the problem lies in the hook that secures the hatch, it has to be replaced. It is important to buy the correct spare parts. If you have an LG WD 80150n machine, then you need to select a part made for this model.
2. If the rubber seals, clamps or springs in the LG washing machine are broken, they should be replaced. This must be done using parts suitable for the model of your washing machine.
3. If there are problems with the board, you need to pull it out, thoroughly clean it from carbon deposits and carefully solder all the tracks. The part is covered with a protective layer of silicone - to free it from the membrane, make a small cut with a heated knife and open access to the contacts.

If all these measures do not give the desired result, you should call a professional technician. Repairing the breakdown will cost 1.5-5 thousand rubles. depending on the type of fault and the cost of the service.

When should you call a specialist?

If you cannot diagnose or resolve the DE error yourself, you must seek help from a specialist.

There are several ways to find a master:

1. Look at advertisements in newspapers.
2. Explore offers from individuals on the Internet.
3. Contact the service center.
4. Use recommendations from friends or relatives.

If the machine is under warranty and the breakdown was not the fault of its owner, you need to contact the company’s service center or the store where the purchase was made. In this case, you must take documents confirming the possibility of warranty service.

When an LG washing machine is used for a long time, you will have to pay for repairs yourself.

Approximate prices:

• cost of replacing UBL – from 1700 rubles;
• repair and replacement of the control board – from 2300 rubles;
• sunroof hinge repair – from 1,400 rubles;
• replacement of wiring – from 1800 rubles;
• replacement of the hatch handle - from 1,700 rubles.

The price is for the services of a master. The cost of the part is paid separately.

To minimize the risk of encountering scammers,
you need to follow these simple recommendations:

1. Contact specialists who have had relatives or friends do the repairs.
2. Study reviews left by other customers.
3. Do not pay for the work of the master until it is completed.
4. Do not transfer money to the card for calling a specialist.
5. Require documentary evidence of work performed.

It is not advisable to stay alone in an apartment with a stranger.

Possible faults requiring repair

The table shows a list of breakdowns that cause the DE error to appear in LG washing machines.

* The price is only for the work of the master, spare parts are paid additionally. The final price will be known after the equipment has been diagnosed by a specialist.

If you were unable to eliminate the cause of the DE error on your own, contact RemBytTech by phone from 8.00 to 22.00, seven days a week:

+7 (495) 215 – 14 – 41

+7 (903) 722 – 17 – 03

or at any time using the online application.

The technician will come to your home within 24 hours from the date of your request and will repair the machine with high quality and with a guarantee of up to 2 years. If you agree to repair, fault diagnosis and a specialist visit are carried out free of charge.

Prevention

To prevent the DE error from appearing in the future, you must follow these recommendations:

• 
  do not overload the washing machine drum;

• use surge protectors and voltage stabilizers to protect equipment from power surges;
• do not try to open the hatch of the machine until the device has finished working - applying force when trying to open a locked door will lead to damage to the UBL;
• The device must be handled according to the instructions.

Reasons for appearance

The reasons for problems with the door that provoke the DE error on a Samsung machine are as follows:

• The drum is packed too tightly with laundry. Fabric can easily get into the gap between the door and the coupling and block complete closure.
• Malfunction of the hatch locking device. Because of this, the device cannot lock the door, and as a result, it cannot draw water and start washing. Sometimes the problem appears at the end of the procedure - then the hatch remains closed, and it is almost impossible to open it.
• Does the machine display the “DE” code at the very beginning of the wash cycle? Perhaps the display module that monitors all events in the unit is faulty or broken.
• The “DE” message can appear even when the door is closed if there are problems with the door itself. When blocking, a characteristic click should be heard, and its absence indicates that the blocking hook does not fit into the groove. Most likely due to a skewed door or other similar deformation. It can occur both due to mechanical shocks and too hot water.
• The lock itself can also break. In such cases, its repair or complete replacement is necessary.
• If “DE” appears several times during the washing process, the problem lies in the control board. It will be necessary to completely or partially change the cables between the board and the electronic lock.

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Helpful information

To cope with the problem on your own, you can use the following recommendations:

1. Try to press the door tighter. The error may have occurred because the lock simply did not latch properly. If, after pressing the hatch, the usual click is heard, it closes, and the inscription disappears, the wash cycle continues.
2. You can try opening and closing the hatch again. Sometimes this simple method solves the problem.
3. Calculating the amount of laundry will help make sure that the drum is not overloaded. Approximate values ​​are indicated in the technical data sheet of the washing machine. It is better to perform two wash cycles than to run a program with a full drum.

You will find a lot of important and useful information about error codes for LG washing machines in this section.

How to fix it yourself

A user who is faced with such a problem can still perform certain manipulations with his own hands, which in some cases turn out to be effective:

1. The washing machine must be checked for objects that prevent the hatch from closing. This could be underwear, or even the rubber cuff itself.
2. Inspect the lock hole for foreign objects that would prevent the “tongue” from entering inside.
3. If the hatch hinges are very worn, then this may also be the reason that the “tongue” cannot penetrate the lock.
4. You can try opening and closing the hatch several times.
5. The problem could also be with the control module. You can check this by simply unplugging the cord from the electrical network, and after 20 minutes try turning it on again.

Repairing a manhole cover on your own is almost impossible, because to do this you need to have certain knowledge, at least to identify the problem. In some situations, the hatch locking device (HDU) simply cannot be repaired, so you will have to buy a new one and replace it. Only a specialist can cope with this task. Based on the nature of the breakdown, the cost of solving it will be determined, and in some cases it is enough to solve the problem by simply cleaning the sensor contacts.

A problem with a spring, clamps or sealing rubber can often be solved independently. They must be returned to the correct position or replaced with new ones.

The DE error that appears on the display of an LG washing machine may lie in the small control board. In this case, the specialist will clean and solder all the tracks where there is carbon deposits. This will ensure contact between all components of the board. Replacing the board is possible only if soldering it does not produce results.

Attention! The control board is almost completely filled with silicone for safety purposes; you will need to use a heated knife to remove it.