Kandy washing machine - do-it-yourself repair of basic faults

Thanks to the adequate ratio of quality and cost, Candy brand washing machines have found many fans among our consumers.

But, as we know, there is no perfection in the world: wonderful Italian devices sometimes break down.

Fortunately, the majority of faults can be repaired and it is quite possible that you can cope with the problem yourself after reading this article. So, Kandy – washing machine: do-it-yourself repair.

Basic problems and DIY repairs

If your Kandy washing machine has problems, you can try to repair it yourself. Of all the numerous elements that make up a washing machine, probably only the frame and decorative trim cannot break. All the rest, with one probability or another, may fail.

Here are the problems that have to be solved most often:

  1. The machine cannot be turned on.
  2. The water in the tank remains cold.
  3. Luke doesn't want to open up.
  4. Water does not fill well or does not drain.
  5. Increased vibration and unusual noise are observed when the machine is operating.

The self-diagnosis function is a great help for the repairman.

If something goes wrong, the built-in controller itself determines the malfunction and reports it in some way. If there is a display, such as in the ActivaSmart model, an alphanumeric code is displayed on it. Owners of cars without a display (Aquamatic model) can guess the nature of the malfunction by the number of LED flashes on the control panel.

For amateur repairs, you will need the simplest tools - wrenches, screwdrivers, pliers, etc.

You can find out the condition of the electrical part using a multimeter and a phase indicator screwdriver.

A special tool has to be used only when replacing bearings - they are pressed into place, so a puller will be needed.

Before dismantling a particular unit, we strongly recommend that you take a photograph of the wires connected to it so that there are no connection problems during assembly.

Well, now let's see how you can return this useful device to working condition.

Assembling the washing machine

As with any other equipment, reassembling the washing machine should be done in exactly the reverse order. All screws and clamps must be securely fastened.

When installing the cuff, make sure that its “^” sign coincides with the vertical axis of the machine, and that the drain groove is on the opposite side.

Remember that minor repairs to a washing machine can only be done with basic technical knowledge and in compliance with safety rules. If you were unable to repair the equipment, you can always seek professional help.

Watch the video of repairing a washing machine with your own hands:

Often malfunctions of Kandy washing machines force owners to purchase new equipment. Not everyone knows that damage can be repaired with your own hands. To get to the inside of the washing machine, you need to know how to properly disassemble the device and what tools will be needed during the work process. All machines are divided into two main groups: vertical type and frontal type. Both options differ in specifications and parsing methods.

Candy won't turn on

In this regard, the repair instructions contain the following recommendations:

  1. Unplug the power cord from the socket, reinsert it, and try again to start the device.
  2. If the machine does not turn on again, check the functionality of this outlet using some other known working electrical appliance.
  3. The most common reason for such a failure is oxidation or burnout of the contacts on the power button. This element is checked using a special tester and, if necessary, replaced with a new one.

The cause of the “strike” may also be a faulty control module (the indicator flashes 14, 15 or 18 times in a row). To repair or replace it, you must contact a workshop.

Kandi doesn't heat the water

The reason that the washing machine has become “cool” in its duties is, in most cases, a breakdown of the heating element (error code “E05” or the indicator flashes 16 times every 5 seconds).

It can simply burn out from the exhaustion of its resource, like a light bulb, or it can “die out” prematurely - due to a thick layer of scale.

The heater is manipulated in the following order:

  1. After unscrewing the corresponding screws, remove the back wall.
  2. Find the heater shank sticking out from the bottom of the tank (two wires are connected to it).
  3. Determine the resistance of the heating element using a multimeter. If it is good, the device will show 20 - 30 Ohms, if it is burned out - “infinity”.
  4. If the heating element is faulty, unscrew the nut holding it (between the contacts) and carefully remove it from the tank. If it gets stuck, gently hit it a couple of times with a rubberized hammer (or a regular one - on the attached wooden block).
  5. Before installing a new heating element, the inner surface of the tank around the hole must be cleared of scale.

To make sure that the heating element is working, just turn on the machine for heating and look at the electric meter - the rotation speed of the disk or the blinking frequency of the indicator should increase sharply.

A less common reason is failure of the temperature sensor (E05 or 5 blinks). To check, first measure its resistance at room temperature, then after heating with hot water. For a non-working element, the resistance will remain constant.

Indesit washing machines have become widespread due to their affordable cost. The unit is of high quality, but any equipment is not immune from breakdowns. Indesit washing machine - faults and do-it-yourself repairs.

We will consider the main problems associated with connecting a washing machine here.

If there is not enough space in the bathroom, then the washing machine has to be installed in the kitchen. In this topic https://aquacomm.ru/cancliz/mnogokvartirnyie-doma/santehnika/kak-podklyuchit-stiralnuyu-mashinku-na-kuhne.html you will find tips on connecting the device for beginners and experienced ones.

Review of narrow top-loading washing machine Candy CVFTGP384TMH-07

Some people prefer front-loading washing machines, but there are also many fans of vertical ones. This time we are testing the Candy CVFTGP384TMH-07 model, which can be a good choice for a small apartment or limited bathroom space. Also, for an obvious reason, top-loading washing machines are well-deserved among older people - you don’t have to bend over too much when loading and unloading laundry. During the testing process, we must understand how well this washing machine washes and whether it is convenient to use.


Model CVFTGP384TMH-07
Typevertical washing machine
Country of OriginChina
GuaranteeRussian Federation and Republic of Kazakhstan: 12 months, Republic of Belarus: 24 months
Life time*7 years
Cotton loading, maximum8 kg
Energy efficiency classA
Washing classA
Spin classB
Maximum spin speed1400 rpm
Delayed startup to 24 hours
Interfacetouch screen display
Smooth drum openingYes
Automatic parking with hatch upNo
Drum volume50 l
Noise level during washing52 dB(A)
Spin noise level78 dB(A)
Weight56.5 kg
Dimensions (W×H×D)400×865×600 mm
Network cable length1.5 m
Retail offers find out the price

* To put it very simply: this is the period during which parts for repairing the device are supplied to official service centers. After this period, any repairs in official service centers (both warranty and paid) are unlikely to be possible.


The washing machine is packed in foam with wooden spacers to provide rigidity and wrapped in plastic film. It was easy to unpack and dispose of the trash easily.

In addition to the washing machine itself, the kit also includes:

  • hose for connecting to the water supply;
  • hose for connecting to the sewer (installed on the machine);
  • a set of plugs for transportation holes;
  • user guide;
  • guide for connecting the Smart Fi+ wireless control function;
  • warranty card;
  • a sheet with addresses of service centers in Russia, Kazakhstan and Belarus;
  • a leaflet offering to register the device on the manufacturer’s website and receive an additional 6 months of warranty (offer valid only in Italy, Spain and France).

At first sight

The appearance of the Candy CVFTGP384TMH-07 is no different from most top-loading washing machines: it is a white parallelepiped with a glossy finish, a hatch in the upper part and controls located next to it.

The side walls of the machine are decorated with square stampings, which act as stiffeners.

The back panel is metal. At the top there is a socket for connecting the inlet hose - it is equipped with a mesh that protects the machine from possible contamination and rust from tap water.

The mesh is made of plastic and does not want to be removed manually (as on previous machines that the author had to install). We did not pick it out with anything metal, because... there was a possibility that we would simply break it.

A standard size, permanently corrugated drain hose exits from the bottom of the rear panel.

Only the front legs of the machine are height adjustable. Between them there is a lever with a roller, making it easier to move. In the transport position, it slightly lifts the device, unloading the front legs, and blocks the drum with a special rod inside the housing.

In the center of the bottom panel there is a technological hole that provides access to the motor and drive without additional disassembly of the device. The washing machine is supplied with the opening open and must be covered with the supplied plastic plug during installation.

The detergent container has three compartments: on the left for washing powder, on the right for liquid detergent and in the middle for conditioner. To clean it, you need to press the blue button at the top: then the container will separate from the tank lid.

The drum is made of stainless steel. Its plastic doors close with a metal latch and open by pressing a blue button.

Drum doors are heavier than the walls and when rotated they almost inevitably end up in the down position. The machine is not equipped with a device that automatically turns the drum with the hole facing up.

The exhaust filter plug is located at the bottom of the front panel. Above it is a sticker with the serial number of the device.

What's inside?

As usual, we partially disassembled the washing machine and looked inside to evaluate the location and execution of the main components.

The drum drive is hidden behind the left side wall of the housing

The drive electric motor is located under the drum

Exhaust filter block

The hatch cover latch and the mate are plastic

Device control board with Wi-Fi and NFC modules


The user manual is an A5 brochure on thin paper with a lot of drawings and photographs, but rather average printing quality. Some of the illustrations didn't seem very clear to us.

Like the Candy GVSW40364TWHC-07 we reviewed a little earlier, the instructions were written for several models of washing machines at once: a number of functions described in the documentation did not work quite as expected, some features were absent in our model, and some of the available ones were not described in the manual.

The kit also includes a warranty book and a brochure of useful tips for efficient and gentle washing of clothes.

The simplicity of the device compensates for some shortcomings in the documentation: the controls are intuitive and quickly mastered. Let's take a closer look at it.


The control panel consists of a round program selector and a display with red LED indicators.

At the bottom of the display there are touch buttons:

  • temperature: select washing temperature (20, 30, 40 and 60 °C);
  • spin: selection of spin speed (from 0 to 1400 rpm);
  • night and day: enable low noise mode when washing;
  • delayed start (up to 24 hours in 1 hour increments);
  • degree of contamination (heavy, medium, small) with an indicator of the selected mode above the button;
  • selection of additional functions (pre-wash, extra rinse, light ironing) with an indicator of the selected option above the button;
  • start/pause.

The child lock function is activated by simultaneously pressing the temperature and spin buttons.

The display also includes indicators:

  • expected duration of washing;
  • lid lock;
  • Wi-Fi module operation;
  • button lock (child lock function).

On the right side of the display, under the SmartFi+ logo, there is an NFC antenna.

The selection of programs is carried out by rotating the selector on the right side of the panel. Candy CVFTGP384TMH-07 has a solid set of modes with the ability to manually adjust the washing water temperature and spin speed over a wide range. In the table below we show the default values ​​for each program and the possible range of manual settings.

ProgramDefault water temperature, °CPossibility of temperature change, °CDuration of the programDefault spin, rpmPossibility of changing the spin speed, rpm
Perfect 20°2010000—1000
Colored 40°4020, 30, 402:0110000—1000
Hygienic 60°6010000—1000
Perfect Rapid4010000—1000
Fast3020, 300:1410000—1000
Hand/Silk3020, 300:488000—800
Wool4020, 30, 400:488000—800
Baby clothes6020, 30, 40, 602:1110000—1400
Delicate4020, 30, 400:544000—400
Mixed400, 20, 30, 401:5510000—1000
Cotton400, 20, 30, 403:5114000—1400
White cotton600, 20, 30, 40, 602:4910000—1400

Smartphone control

To control the washing machine, the user of Android smartphones is invited to download the Candy simply-Fi application. A similar application exists in the AppStore, but it has limited functionality (the manufacturer probably believes that fans of Apple devices are not part of the company's target audience), and it was not considered in our review.

At the time of writing, the application's rating was 2.4 out of 5 possible (11,570 votes). It's not too much.

According to the operating instructions, the device can be controlled in two ways: via Wi-Fi or using NFC. However, we were unable to use the NFC function: the Google Pixel 2 with Android 10 used in the test was unable to communicate with the wireless interface of the washing machine. The application developer is aware of the compatibility problem with the tenth version of this operating system, but at the time of writing it has not been resolved.

When you first launch the application, you are prompted to enter existing login data or register a new account. To do this, in addition to your first and last name, you need to enter your email address (it is verified by sending a confirmation) and mobile phone number (it is not verified during registration). The user must also indicate their country of residence. All fields are required.

After activating your account, the application prompts you to add a new device. In our case, this is a washing machine without a dryer (first point). After selecting the device, you need to enter the date of purchase and the serial number, which can be specified in two ways: through a photo of the QR code on the drum cover (for machines with horizontal loading) or, as in our case, by manually dialing the number from a sticker located above the filter plug.

After this, the application requires access to data about the device’s location, which it kindly warns about in advance.

The next step is to connect the machine to the wireless network. Control is only possible on the 2.4 GHz band, which may be a problem for users who have moved entirely to the less noisy 5 GHz band. But in our office, fortunately, both frequencies are still working.

At this stage we encountered a problem. When the Wi-Fi function is enabled, the washing machine creates its own network with the SSID “WIFIWASHMACHINE-<random letter combination>”, and the application must connect to it to configure the device. However, when trying to connect to a newly created network, the program requires access to the Internet, which the washing machine does not yet have. For some reason, the developers did not provide for such a collision, and the application crashes at this moment.

However, if you connect to the WIFIWASHMACHINE-* network before the application requires it, registration occurs normally: you can now tell the washing machine the SSID of our working network and complete the connection procedure.

After that, we make sure that there are no active offers for the product at the moment, and we see that the washing machine has appeared in the list of our appliances.

The “Settings” section is small: here you can see information about the previously entered machine serial number and date of purchase, as well as links to the operating instructions and feedback form posted on the manufacturer’s website.

You can control washing in two ways: by selecting preset programs (this method is no different from selecting a program using the manual selector on the control panel) or by setting the desired washing parameters from the “Menu a la carte” section.

In manual mode, the user can select the type of fabric, degree of soiling, spin speed, if necessary, turn on the additional rinse mode and set the delayed start mode.

Preset modes can also be adjusted manually.

The “Smart test” function allows you to conduct a four-minute test of the operation of the door lock, electric motor, heating element and other device systems. To turn on in this mode, the drum must be empty and its lid closed.

During washing, the application informs about the progress of the process, and when it is finished, it sends a standard system notification.

Unfortunately, despite the need to connect the device to the Internet, the application only works if the user is on the same network as the washing machine. Unfortunately, it is impossible to use the function of turning on the desired program from a distance or at least receive a notification about the end of washing at a party or in a store.

Perhaps, without the ability to remotely control household appliances, the value of the application seems doubtful to us.


Before use, you must unscrew the four transport screws holding the drum and connect the washing machine. The connection is standard and does not cause any difficulties. Candy CVFTGP384TMH-07 is designed for connection only to cold water supply. The supply hose of the device is simple and is not equipped with frills such as aqua-stop or aqua-protection.

It is very convenient to level the machine after installation using the transport lever that raises the front legs. However, it does not help much in moving: two fairly wide rear supports with a good rubber coating do not allow the device to slide freely on either linoleum or tiles.

Thanks to the design of the legs, the washing machine pleased us with its stability: despite its compactness, we were never able to make it “jump”. Even with a full load and maximum spin speed, it does not budge.

Operating the device, as we already wrote, turned out to be intuitive, and even reading the poorly organized user manual did not confuse us. But the location of the washing modes on the selector did not seem entirely logical: in our opinion, the most frequently used modes should be placed closer to the original position of the selector. For example, the “Quick Wash” program requires as many as five additional movements - how fast is it if it doesn’t turn on with one button?

I was also somewhat disappointed by the inability to start pre-wash in the same program with the additional rinse mode: these functions are activated only one by one.

Loading detergents into the machine seemed unusual: most often, two large compartments in the corresponding container are used for the main and pre-wash. Upon further study of the instructions, we found out that in this model the left compartment is intended for washing powder, and the right one is for liquid detergents. If a prewash is required, the powder or gel should be added directly to the drum.

The machine makes a very rough estimate of the program execution time. For the first couple of minutes of washing, it works in load assessment mode: “Kg check” lights up on the display, and the LEDs around the time indicator blink. After completing this stage, the predicted operating time decreases (sometimes quite significantly). However, you should not believe this unconditionally: the washing or spinning stages can be significantly delayed. This is especially noticeable during the last rinses - the remaining ten minutes turn into fifteen, twenty or more.

As already noted, this model does not have a drum leveling system, but it has a tendency to turn its “back” to the user. Having to manually turn a wet, heavy cylinder every time to get to the doors is frustrating.

Despite the noted shortcomings, during operation the machine pleased us with good washing quality, good spin and low water and energy consumption.


Regular cleaning of the machine comes down to rinsing the detergent container from any residue and cleaning the outlet filter.

The manufacturer recommends removing any remaining powder or gel from the cuvette after each wash to avoid blocking the flow from the dispenser to the drum. To do this, remove the container by pressing the button on the top of it and rinse it.

The frequency of cleaning the drain filter is not regulated by the manufacturer. For this procedure, you should open the hatch on the front panel of the device (note that it opens with some difficulty, and you have to use a hard thin object: a knife, screwdriver or the handle of a teaspoon), unscrew the plug (it is recommended to place a piece of water-absorbing fabric under it to preserve the floor is dry), remove and wash the filter.

Use a damp cloth to clean the outside of the washing machine. Abrasive cleaning agents or solvents must not be used.

Our measurements

We decided to try to at least approximately estimate the drum capacity of washing machines. The shape of a drum is, of course, different from a cylinder, but the only way to even approximately estimate its volume is to imagine it as a regular figure.

In this case, we have a cylinder with a radius of 22 cm and a depth of 30 cm. Its volume is 45,593 cm³, that is, approximately 45.5 liters.


As an experiment, we decided to track the work of the main program (“Clap”), as they say, minute by minute. This is what we got.

TimeTime on displayActionWater consumption
0:003:51start of the program, periodic rotation of the drum
0:013:50adding water for washing
0:023:50washing has started, periodic slow rotation of the drum9
0:042:14the weight of the laundry is determined, the program operating time is calculated, water is added to the tank in accordance with the weight of the laundry being washed12
1:5233Main wash completed, drum stopped, water drained
1:5830adding water for the first rinse
1:5729first rinse, continuous drum rotation19
2:0524drain, drum stopped
2:1320adding water for the second rinse
2:1419second rinse, periodic rotation of the drum26
2:1716adding water29
2:2113drain, drum stopped
2:2310draining continues, drum rotates slowly
2:374end of the washing program
2:38Enddrum unlock, beep

The table shows the total water consumption at the end of each stage. Thus, the entire wash cycle, consisting of a main program at 40 °C and two rinses, took 29 liters. The total amount of electricity consumed was 0.587 kWh.


We were also interested in the real efficiency of pressing, which we decided to measure in grams of water per gram of cotton using the formula: (weight of pressed material - dry weight) / dry weight. 10 terry white towels from Ikea with a total weight of about 2 kg were used as reference linen.

Spin speed, rpmRemaining water per gram of dry laundry, g

The noise level was measured in a room of approximately 8 m². The sound level meter was located at a level of 1 m from the floor and at a distance of 1 m from the washing machine, in the center of the front side.

Operating modeNoise level, dBA
General noise level in the room32
Intermediate spin67
Final spin 1400 rpm76

Practice tests

To evaluate the basic function of the washing machine, we took a set of the already mentioned white terry towels and stained them with stains of common and difficult to wash organic soils. Let's see how the standard Candy CVFTGP384TMH-07 programs cope with them.


We applied red wine, soy sauce, ketchup, vegetable oil, blood and cocoa to a set of six towels (each towel has a different substance). The stains were dried at room temperature for 24 hours, after which we ran a test wash.

Red wine

Soy sauce




Vegetable oil

We used powder for white linen from one of the manufacturers that is well known both in Russia and throughout the rest of the world. The dosage was calculated according to the instructions on the package.

Contaminated laundry was washed using the standard “Cotton” program at a temperature of 40 °C. The operating time was determined automatically by the washing machine and was approximately 2:15. The result can be seen in the photos below.

Red wine

Soy sauce




Vegetable oil

Using the standard program for cotton at a temperature of 40 °C, stains from vegetable oil and ketchup that were 24 hours old completely disappeared. Traces of soy sauce were barely visible, and blood, red wine and cocoa did not wash off very well.

To completely remove the stains, we washed the towels again on the White Cotton cycle with a pre-wash at 60°C and found no traces of deposited substances. In the next test we will try to use this mode from the very beginning.

White cotton program with pre-wash

We stained the towels with those substances that proved to be the most persistent in the previous test - red wine, blood and cocoa - and, like last time, they stood for 24 hours.



Red wine

The laundry was washed on the White Cotton program at 60°C with a pre-wash. The red wine and cocoa stains came off perfectly, but the blood left noticeable marks.

Thus, we admit that the washing machine successfully dealt with most artificially created organic contaminants even in one wash. The only stain that remained noticeable disappeared happily after applying bleach and another wash in hot water.


The Candy CVFTGP384TMH-07 top-loading washing machine has earned the title of a reliable device during operation and practical tests. Thanks to its compact size, it will fit perfectly into the interior of even a small apartment. The excellent washing quality and good load volume of this model are combined with good energy efficiency. But as for older people, they are unlikely to be happy about having to manually “wind up” the drum so that it stands with the loading hatch facing up.

However, some problems with ergonomics do not affect the quality of work and the final result, because the main thing in a washing machine is that it washes well, right?


  • small size
  • good economy
  • large loading volume (up to 8 kg)
  • good washing quality
  • spin up to 1400 rpm


  • no drum parking
  • high noise level during high-speed spin
  • management is not always logical
  • low-functional smartphone application

The door on the washing machine does not open

If the hatch locking device breaks down, error code E01 is displayed or the indicator flashes 1 time. The cause of the failure lies in the electronics, so it is better to invite a specialist.

If its appearance is not expected in the near future, you can open the lock yourself. This will become possible if you remove the front cover from the de-energized machine and tilt it back slightly.

It happens that the lock itself requires replacement. To dismantle it, you first need to carefully remove the hatch seal by prying up the clamp holding it with a screwdriver. After this, two screws securing the lock will become accessible.

Other breakdowns

If the machine cannot get rid of waste water (error “E03” or 3 flashes), the problem is most likely a clogged filter. The pump could also break down. Do the following:

  1. With the front lower panel removed, locate the drain filter on the left side of the machine.
  2. Place a container under the machine, unscrew the filter and free it from accumulated dirt.
  3. Also inspect the tank pipe to which the filter is attached. It often becomes clogged with silty deposits, which must be carefully removed with a screwdriver.
  4. After turning on the machine, run it in drain mode and look at the pump impeller (it can be seen through the hole in the filter plug). If the pump is working properly, it will rotate. It happens that the impeller rotates, but the operation of the pump is accompanied by a strong hum, and when the impeller rocks from side to side in a direction perpendicular to the axis (the machine, of course, must be turned off), you can feel that it is very loose. In this case, the impeller may jam from time to time, which is the cause of drainage problems. Such a pump needs to be replaced, for which you will have to remove the back wall.

It will also be useful to clean the inlet filter, for which you need to disconnect the inlet hose. It also often becomes clogged with sand and rust, as a result of which water begins to flow into the machine very slowly (error “E02” or 2 blinks).

Washing machine filter

The reason for the lack of normal drainage can also be a malfunction of the level sensor, also called a pressure switch (located under the top cover). If the tube attached to it becomes clogged with dirt, the sensor will not be able to function. After removing the dirt, you can check the operation of the pressure switch by blowing into the tube. A working device should respond with a click.

If the machine starts to make a loud noise, one of the bearings most likely needs to be replaced. To do this, you need to remove the tank, which in Candy machines is done through the top. In some models, the tank is solid and to replace the bearings it needs to be sawed and then welded. This can only be done correctly in a workshop. At home, replacing bearings is only possible for machines with a holding tank. To get to it, you need to remove the panels - top and back.

It is also better to dismantle the front panel so as not to accidentally scratch it when removing the tank.

Before you remove the tank, you need to do the following:

  • disconnect all the hoses connected to it (the clamps are opened with pliers);
  • remove the powder distribution hopper;
  • unscrew the counterweight;
  • remove the belt from the drum pulley;
  • disconnect the wires from the heating element;
  • after unscrewing the bolts and disconnecting the wires, remove the engine (slides out along the guides);
  • remove the hatch by unscrewing the screws located under the sealing collar (the clamp securing the cuff is pryed off with a screwdriver).

Having disassembled the tank into two parts, remove the pulley from the drum shaft, and then carefully knock the shaft out of the bearing. You cannot hit the shaft directly - you need to place a wooden block. Next, you need to use careful, uniform blows around the perimeter to knock the bearing out of the tank.

The new bearing is installed in place using a simple device consisting of a pressure washer, a threaded rod and a pair of nuts. One nut is screwed onto the rod from one side - it will put pressure on the pressure washer that presses the bearing. The second nut is screwed onto the rod on the other side (rests against the tank) - it must be rotated slowly.

In small apartments, residents prefer to save time on everything as much as possible. Let's look at how to choose a compact washing machine under the bathroom sink and how to install it.

This information will help you decide on the choice of kitchen faucet. Characteristics of devices by manufacturer, material and mechanics.

DIY Candy washing machine repair: repair tips

Italian Candy washing machines are popular among consumers due to their good quality-price ratio. Despite excellent performance and reliability, machines sometimes break down. It always happens suddenly.

But don’t be too upset, most of the breakdowns can be solved on your own. Specialists from the Kandy service center are confident that many errors occur due to incorrect handling.

Specialists from the Kandy service center are confident that many errors occur due to incorrect handling. By the way, I recommend contacting EuroBytService if you need a really high-quality and quick repair of a washing machine of this brand.

Main problems

It’s good if the machine is equipped with a self-diagnosis function. Then the built-in controller itself will determine what the malfunction is and report this with an alphanumeric code on the display.

Common malfunctions include:

  • The machine does not turn on.
  • There is water in the drum.
  • The water does not heat up.
  • There is no drainage of water or it does not collect at all.
  • During operation, an incomprehensible noise or strong vibration is heard.
  • Damage to the electronic module. With this problem, the machine will not work, even if it is connected to the network, programs cannot be configured, and the indicators blink chaotically.

Candy machine won't turn on

What should you do in this case?

  1. Try unplugging the plug from the socket and plugging it in again. Now you can try turning on the power button.
  2. Point 1 didn't help? Maybe the socket is not working? Try connecting another electrical appliance to it.
  3. The cause of the breakdown may be oxidation of the contacts or burnout in the power button. You can check this using a tester. If a problem is detected, the part is replaced with a new one.

Water does not heat up

The reason for the lack of warm or hot water during the washing process lies in the malfunction of the heating element. In this case, the self-diagnosis function will inform the user about error E05 or blink the indicator 16 times in 5 seconds.

There are many reasons for heating element failure. The most common are wear or a thick layer of scale on the heating element due to hard water.

How to check its performance and, if necessary, repair a candy washing machine with your own hands?

  1. The back wall of the washing machine is removed.
  2. Below you will see the heater shank with two wires.
  3. Using a multimeter you need to determine the resistance of the device. If it is 20-30 ohms, then it is in working order.
  4. If the heating element is faulty, you need to get it out. To do this, the bolt between the wires is unscrewed and the part is pulled out of the machine. The heating element can become stuck, and then it is difficult to remove it without the help of a rubber hammer.
  5. When installing a new heating element, the hole must first be cleared of scale.
  6. The functionality of the heating element is checked by turning on the machine in heating mode.

Another reason why water may not heat up is a breakdown of the temperature sensor. In this case, the machine displays error 05 or 5 flashes.

Malfunction of other parts in the washing machine

Door malfunction

A breakdown of the hatch locking device is indicated by code E01 or the indicator blinks only 1 time. The reason may be electronics, then it is advisable to use qualified help, or try to repair the candy washing machine door yourself.

To dismantle the lock you will need to remove the hatch seal. To do this, use a screwdriver to pry up the clamp holding it. After removing the rubber band, unscrew the two screws that secure the lock. The part is changed, and the machine is assembled in the reverse order.

Problem in the drainage system

In this case, the machine cannot drain the used water and displays the message E03 on the display or flashes the indicators three times. What can be done?

  1. Remove the front panel at the bottom.
  2. Find the filter and place a low container, unscrew it counterclockwise.
  3. Clean and rinse under high pressure water.
  4. The filter is attached to the tank with a pipe. It also needs to be checked, as it often becomes clogged with various deposits. This can be done with a screwdriver. But, carefully without damaging the pipe.
  5. Now turn the machine on to drain mode and see if the pump impeller is spinning. You will see it through the filter hole - this is the part with the blades. Hair, threads, and wool are often wound around the impeller. If it spins, the pump is working. If it rotates, but the pump makes a loud noise and the impeller itself shakes, then the problem is in it and jamming occurs due to its looseness. Here you will have to change the pump. Access to the pump of the Kandy washing machine is through the bottom or tray, which is easily removed.

The inlet hose also requires cleaning. To do this, it is disconnected and cleaned with a cable and a brush.

It has an inlet filter, which often contains sand and rust. The problem in this part is accompanied by the display of error E02 on the display or two blinking indicators.

The pressure switch located under the top cover may fail.

This sensor stops functioning if the tube attached to it becomes clogged.

After cleaning it from dirt, blow it. If you hear a click, it means the device is in working condition.

Bearing failure

If the bearings break or wear out, the machine makes a loud noise during operation. To get to them in the candy washing machine, you will need to remove the top cover and pull out the tank. Kandy machines are compact, so the elements inside the equipment are located close to each other.

The algorithm of actions is as follows:

  1. There are hoses connected to the tank that must all be disconnected.
  2. The powder receptacle is pulled out.
  3. The counterweight is unscrewed.
  4. The belt is removed from the drum pulley.
  5. The wires are unhooked from the heating element.
  6. The engine is pulled out along the guides. All wires coming from it are first disconnected.
  7. The hatch is removed. To do this, the screws under the cuff are unscrewed, and the fixing clamp is pryed off with a screwdriver.
  8. The tank is disassembled into 2 parts.
  9. The pulley is removed from the drum shaft.
  10. Light tapping knocks out the bearing. You can't hit the shaft! A wooden block is used for these purposes.

11.The drum bearing is also knocked out.

New bearings are installed in place of the old ones using a pressure washer, nuts and a rod.

These instructions apply to machines with a split tank. Some models have solid tanks, then the process becomes much more complicated and replacing bearings at home becomes problematic.

( 1 rating, average 5 out of 5 )
Did you like the article? Share with friends:
For any suggestions regarding the site: [email protected]
Для любых предложений по сайту: [email protected]